We are committed to providing exceptional service with the following guarantees:

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Overall, Bowyer & Livermore Oberon has low vacancy rates. These fluctuate depending on the market conditions and the time of year, however, we give your property the best possible chance with advertising commencing when the tenant gives notice to vacate.

Other factors which considerably affect the time it takes to lease your investment property include price and presentation. A property that looks tired and/or is overpriced will be overlooked by potential tenants as they compare your property with others that are available to them.

First of all it's important to understand that tenants only pay for the water usage where the water is metered and water efficiency devices installed. For example if a tenant is residing in a unit where the water is not separately metered, the tenant is not responsible for water usage payments.

To meet water efficiency requirements under the Residential Tenancies Act 2010, all properties must have the following;

Once we have received a copy of the water usage notice from Oberon Council, the payment is then made to the Council to protect your credit rating. This will appear on your statement as a debit. The water usage is then loaded into our system and the tenants are sent an invoice for water used. The tenants then have 21 days to pay the account.

Should access be required by yourself, either for a routine inspection or to carry out maintenance, you need to contact our office. We will arrange access for you with the tenant. It is important to understand that in these circumstances tenants are required to receive seven (7) days prior written notice. As landlords, you are not permitted to just turn up at the property without permission being given by the tenant. Failure to give the required notice may jeopardise your rights as a landlord. 

This is a report that is compiled at the commencement of a tenancy, prior to a tenant moving into your investment property. This report outlines the condition of the property at the beginning of the tenancy and is used when the tenant vacates, after keys have been returned, to ensure that the property is left in the same condition. After vacation of your investment property, the Property Condition Report is referenced and each item is checked off to make certain that the property is in the same condition as when the tenant initially took possession. It is at this inspection that any items that need to be rectified by the tenant are identified.

Routine inspections are conducted after a tenant has moved in and can legally be completed 4 times per year, usually every 3 months. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. A copy of the routine inspection report is forwarded to you after each inspection and, should it be necessary, a member of the property management team will contact you to discuss items noted on the report.

An urgent repair is when something breaks that may make the premises unfit to live in or cause a potential safety risk or interrupt access to water, gas or electricity supplies. Security issues including entry doors and locks or broken windows along with air conditioners are also regarded as urgent repairs. Should the premises need urgent repairs, tenants are required to let our property management team know immediately. We are then obliged to organise the repairs as soon as reasonably possible. Should these urgent repairs not be completed within a reasonable time period the tenant can arrange to have the problem fixed and spend up to $1,000. In doing so, this is then charged to the landlord. This is a standard term in the Residential Tenancy Lease Agreement.

We understand that you may want to view the property as soon as the tenants hand their keys back to our office. This is why we complete the outgoing condition report at the property as soon as practical after the time the tenant has handed the keys back. It is important to understand that if you enter the property prior to our team having completed the final outgoing inspection, you could void the opportunity to recover costs for cleaning or repairs that would normally be claimed from the tenant's bond as this is perceived as you having taken back possession of the property.

Garbage bins are the responsibility of the landlord to purchase and provide for the tenants use. Landlords are also responsible for providing Paper and Plastics recycle garbage bin (where applicable). If the property is located out of Council's normal pick-up area, the tenant is responsible to arrange their own rubbish removal.

Since 2006 it is a legislation requirement that makes smoke alarms mandatory in all homes and other shared accommodation buildings where people sleep.

Landlords are responsible for installing and maintaining smoke alarms in rented premises. Neither the landlord nor the tenant are, except with reasonable excuse, permitted to remove or interfere with the operation of a smoke alarm fitted in the rented premises, where a smoke alarm is of the type that has a replaceable battery, it is recommended that the landlord put a new battery in once per year and the tenant is prohibited from replacing the battery - tenants must contact the Landlord.

Each tenant listed on the lease is required to have a set of keys to the property, a set is also required for our office to ensure effective management; to allow access for tradesman, in the case of a tenant lockout.